Frequently Asked Questions
Everything you need to know about your BY JOHNNY. experience.
What is the standard shipping timeframe for orders?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for online purchases?
We offer returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.
Do you ship internationally?
Yes, BY JOHNNY. ships to most countries worldwide. International shipping costs and delivery times vary by location and will be calculated at the checkout stage.